Contact / Warranty Info
FiberBuilt Umbrellas & Cushions warranties our two piece fiberglass ribbed Garden, Patio, Terrace, Market and Beach Umbrellas, and all Wood and Cantilever Umbrellas, as well as all Bases, Cabanas, Tents and Upholstery work for a period of one year from the date of purchase, to the original purchaser, against defects in materials and workmanship. Additionally, fiberglass support ribs on our Market and Beach Umbrellas are warranted for five (5) years from the date of purchase. Prestige Collection Umbrellas (Augusta, Bambusa, Bridgewater, Diamante, Lucaya, Nitro, Oceana, Palm and Riva) and Pavilions are warranted for a period of five (5) years from the date of purchase, to the original purchaser, against defects in materials and workmanship. Fiberglass support ribs on all Prestige Collection Umbrellas and Pavilions are also warranted for five (5) years.
Though our umbrellas have successfully passed wind tests over 50 miles per hour, FiberBuilt Umbrellas & Cushions does not recommend allowing umbrellas to remain open during storms or strong winds. Customer is responsible for taking the umbrella down when winds reach unsafe conditions. Normal care and maintenance of products is required to insure years of problem free use.
For warranty to apply products must be properly cared for and maintained and all umbrellas must be secured in a properly weighted base. Modifications made to the product after production may void warranty.
Damaged umbrellas should be immediately taken out of service. This warranty does not cover the umbrella pole, crank or tilt, normal fading of fabrics and finishes and chemical stains. Tilt is recommended for residential use only. Using a tilt in a commercial setting voids the warranty. This warranty does not cover any damage due to acts of God, abuse, misuse or vandalism incurred to the umbrella after purchase, nor does it cover customer’s own material.
This warranty does not provide coverage or reimbursement for loss of use, time, inconvenience or other damages resulting from any defect in the product. To find out more about our warranty or to file a claim, please contact our customer service department at: 866-667-8668. No returns will be accepted without prior approval.
Fabric options offered vary by product. Marine grade solution dyed acrylic fabrics are warranted against light fastness for a period of ten (10) years. Furniture grade solution dyed acrylic fabrics are warranted for a period of five (5) years. The fabrics are covered under a limited prorated warranty provided directly from the fabric mill. This warranty covers the fabric becoming un-serviceable because of loss of color or strength from normal exposure conditions including sunlight, mildew, rot and atmospheric chemicals. Warranty does not cover ripped, torn or frayed fabric or seams. It does not cover labor and installation supplied by FiberBuilt Umbrellas & Cushions or any other dealer. In the event that your fabric fails, please contact us to inspect fabric, submit a claim and secure replacement fabric. All fabric must be properly maintained and cleaned regularly for the warranty to be effective. Spun Acrylic, Vinyl Coated Weaves, Customer’s Own Materials, and select marine grade fabrics do not carry an additional warranty.
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Let customers speak for us38 reviews
After a lot of research we came across Fiberbuilt umbrellas and we are very impressed with the quality of the umbrella!
Searched internationally for a crank handle for a vintage Southern Butterfly umbrella. No one had one, nor knew how to help. I found this particular model and it works perfectly. Since it was not a compatible umbrella for the crank, I had to make a few modifications in order for it to fit. Was not able to use the cover plates, but the mechanism works fine.
After having wind destroy several cheaper umbrellas, I decided to go with the pros. Money well spent. This is a quality umbrella, from the marine quality canvas to the sturdy post and operating system. Just get one and enjoy the outdoors!
Bought one 8 years ago,still looks like new , the one in the center of the three showing on one of the pic’s, just bought two more based
on the one I bought 8 years ago. For the money/longevity.Remember one will always get what they pay for
Very nice umbrella. Great quality.
Pleased with my purchase. Would buy again.