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The Crank Kit came promptly, and all the parts were there. The directions included with the package were absolutely terrible. The picture/drawing/diagram was impossible to understand. Fortunately, I had already watched the FiberBuilt YouTube Video on replacing the Crank system. I was able to replace the Crank with the help of the video and it looks and works great. My suggestion is to put a link to the video in the instruction package.
We ordered this replacement crank kit in error (our error, not the company's) and didn't realize until we had unwrapped it. Dawn in customer service was very helpful and agreed we could send it back. Upon inspection (a reasonable requirement) they refunded this purchase. next time I need an umbrella, I'm going to this company for sure!
